ISIS & IDIS Accreditation
We are accredited ISIS e-retailers, ISIS certifies that us as a retailer

• Trades in a manner that is legal, decent, honest, truthful and fair.
• Have a valid data protection number and Vat number which are check and confirmed by IMRG
• Ensure that all aspect of our website are in line with the latest IMRG policies

The use of the ISIS Mark confirms our identity and will indicate to consumers that we are using ISIS's standards to conduct our business. ISIS Mark has built up a great reputation over many years. Consumers can shop online with confidence when they see the ISIS logo because it certifies that the retailer has complied with all of ISIS and IMRG’s policy and is a sound business that can be trusted.

We are also IDIS accredited e-retailers this confirms that you as a shopper have the right to

• Clear delivery information before you place your order
• Convenient and reliable delivery service
• Notification of any delivery limitations / conditions
• Charges that are complete and simple to understand
• Access to information on your order progress / history
• Delivery within the agreed time frame
• Helpful support with failed / late / attempted deliveries
• Your goods arriving in good condition
• A clear returns process, with any limitations / conditions notified prior to purchase.

Online Safe Shopping
We have been approved by Online Safe Shopping which is a Independent directory of UK Shops which offer online purchasing facilities that are 100% secure. We can proudly displays the "Approved by Safe Online Shopping" logo, you can be sure that there our website meets our extensive criteria and is using up to date practices and technologies for online shopping transactions.

Shop Safer

We are certified members of Shop Safer. The purpose of Shop Safer is that every shop listed conforms to our strict safe online shopping guidelines.
Our guidelines for all online shops listed are that every shop must have their own secure certificate and must clearly display their shopping terms and conditions, privacy policy, returns policy and contact details that clearly states their address and telephone number.

SafeBuy

We adhere to SafeBuy’s Code of practice and have successfully completed the OFT’s approval scheme
We have committed to:

• Adherence to all relevant UK and EU laws with further benefits such as a 14 day 'cooling off' period (where possible)
• Total privacy of personal data and security of credit card handling
• Clear presentation of all costs including delivery charges and VAT
• Effective communication systems with name and address and contact phone number
• Mediation services for consumer complaints provided by SafeBuy and the Chartered Institute of Arbitrators